Privacy Policy

1. Introduction

This Privacy Policy applies to all services offered by jita79 through the website https://jita79.bet and any associated mobile or desktop applications (collectively, the "Platform"). It describes how jita79 (the "Company", "we", "us", or "our") collects, processes, stores, and protects the personal information of registered users and visitors (collectively, "you" or "your").

By accessing or using the jita79 Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data in the manner described herein. If you do not agree with any aspect of this Privacy Policy, you should discontinue your use of the Platform immediately and contact us to request deletion of any data already collected.

We may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will publish the updated policy on the Platform with a revised effective date. Your continued use of the Platform after the updated policy has been published constitutes your acceptance of the revised terms.

2. Information We Collect

jita79 collects personal information in several ways — directly from you when you register or interact with our services, automatically as you use the Platform, and occasionally from trusted third-party sources for verification purposes. The categories of information we collect are described below.

2.1 Information You Provide Directly

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  Registration Data Your full name, date of birth, username, email address, mobile phone number (including bKash or Nagad registered number where provided), and the country and city of residence you declare at sign-up (e.g., Dhaka, Chittagong, Sylhet, Khulna).
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  Identity Verification Documents Copies of your National Identity Card (NID), passport, birth certificate, or utility bill/bank statement submitted as part of our Know Your Customer (KYC) process before your first withdrawal is processed.
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  Payment Information Transaction references, mobile wallet numbers (bKash, Nagad, Rocket, Upay), bank account details, and deposit/withdrawal history. We do not store full card numbers; card payments are processed by certified payment gateways operating under PCI DSS standards.
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  Support Communications Messages, emails, and chat transcripts exchanged between you and our customer support team, including any attachments or screenshots you provide to resolve a query.

2.2 Information Collected Automatically

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  Device and Technical Data IP address, browser type and version, operating system, device identifiers, screen resolution, and the referring URL that directed you to our Platform.
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  Usage and Behavioural Data Pages visited, games played, bets placed, session duration, clickstream data, and in-app navigation patterns. This data helps us improve the Platform experience and detect potential fraud or abuse.
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  Cookies and Similar Technologies We use cookies, local storage, and similar tracking technologies to maintain your session, remember your preferences, and measure site performance. See Section 8 of this policy for full details on how we use cookies.

2.3 Information from Third Parties

In certain circumstances, jita79 may receive personal information about you from third-party sources, including identity verification service providers, fraud prevention agencies, payment processors, and publicly available databases. We use such information solely to fulfil our legal obligations, verify your identity, or protect the integrity of the Platform.

3. How We Use Your Information

jita79 processes your personal data for the following specific and clearly defined purposes. We do not use your data for any purpose that is incompatible with those listed below without first obtaining your explicit consent or where required by law.

• Account Management: To create, maintain, and administer your jita79 account, including processing deposits and withdrawals, verifying your identity, and communicating with you about your account status.
• Service Delivery: To provide you with access to our casino games, sports betting markets, promotional offers, and all other features of the jita79 Platform.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, money laundering, and any other activity that may be in breach of our Terms and Conditions or applicable law.
• Legal and Regulatory Compliance: To fulfil our obligations under applicable law, including age verification, anti-money laundering (AML) checks, responsible gaming requirements, and responding to lawful requests from competent authorities.
• Responsible Gaming: To monitor your gaming behaviour and identify patterns that may indicate problem gambling, and to enforce any responsible gaming limits, cooling-off periods, or self-exclusion requests that you or we have put in place.
• Customer Support: To respond to your queries, complaints, and requests in a timely and effective manner, and to maintain records of our communications for quality assurance and dispute resolution purposes.
• Platform Improvement: To analyse aggregated usage data, diagnose technical issues, and make improvements to the design, functionality, and content of the jita79 Platform.
• Marketing Communications: To send you promotional offers, bonus alerts, and platform updates where you have opted in to receiving such communications. You may withdraw your consent to marketing communications at any time by contacting our support team.

4. Sharing Your Personal Data

jita79 does not sell, rent, or trade your personal data to third parties for commercial purposes. We may, however, share your personal information with carefully selected categories of recipients where necessary for the legitimate operation of our services, as set out below.

4.1 Service Providers and Partners

We share personal data with trusted third-party service providers who assist us in operating the Platform. These include payment processing partners (including mobile wallet operators such as bKash, Nagad, and Rocket), identity verification and KYC service providers, game software providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), hosting and cloud infrastructure providers, and customer support platform operators. All such service providers are bound by data processing agreements that require them to handle your personal data in a manner consistent with this Privacy Policy and applicable law.

4.2 Legal and Regulatory Disclosure

jita79 may disclose your personal data to law enforcement agencies, regulatory authorities, courts, or other competent public bodies where we are legally required to do so, or where such disclosure is necessary to protect the rights, property, or safety of jita79, our users, or the general public. We will endeavour to notify you of any such disclosure where we are legally permitted to do so.

4.3 Business Transfers

In the event that jita79 undergoes a merger, acquisition, sale of assets, or other corporate reorganisation, your personal data may be transferred to the successor entity as part of that transaction. We will notify you of any such transfer and ensure that your data continues to be protected in accordance with this Privacy Policy.

4.4 Aggregated and Anonymised Data

We may share aggregated, de-identified, or anonymised data — which cannot reasonably be used to identify any individual — with business partners, researchers, or the public for purposes including platform improvement, market analysis, and responsible gaming research. Such data does not constitute personal data and is not subject to the restrictions set out in this Privacy Policy.

5. Data Retention

jita79 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal and regulatory obligations, and to resolve disputes or enforce our agreements. The following general retention periods apply:

• Account and registration data: Retained for the duration of your account and for a minimum period after account closure as required by applicable law and our fraud prevention obligations.
• Transaction and financial records: Retained for a minimum of five years from the date of the relevant transaction, in line with standard financial record-keeping requirements.
• Identity verification documents: Retained for the duration of your account and for a minimum period following account closure as required by AML and KYC compliance obligations.
• Customer support records: Retained for a minimum of two years from the date of the last communication, or longer where a dispute or formal complaint remains unresolved.
• Marketing preference data: Retained until you withdraw your consent or request deletion, whichever is earlier.

When your personal data is no longer required for any of the purposes described in this policy, we will securely delete or anonymise it in accordance with our internal data disposal procedures.

6. Your Data Rights

As a user of the jita79 Platform, you have a number of rights in relation to the personal data we hold about you. These rights are summarised below. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We will respond to all legitimate requests within a reasonable timeframe and will not charge a fee for standard requests.

• Right of Access: You have the right to request a copy of the personal data we hold about you, together with information about how and why we process it.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to Erasure: In certain circumstances, you may request that we delete your personal data. We will comply with such requests where we are not required by law or legitimate interest to retain the data.
• Right to Restriction of Processing: You may ask us to restrict the processing of your personal data in certain circumstances, for example while a dispute about its accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or on the performance of a contract, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Object to Marketing: You may object at any time to the processing of your personal data for direct marketing purposes. Upon receipt of such an objection, we will immediately cease processing your data for that purpose.

7. Data Security

jita79 takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, encryption of sensitive data at rest, strict access controls limiting employee access to personal data on a need-to-know basis, regular security assessments and penetration testing of our Platform infrastructure, and ongoing staff training on data protection and information security best practices.

While we employ commercially reasonable security standards, no method of electronic transmission or storage is one hundred percent secure. We cannot guarantee the absolute security of data transmitted to or from the Platform over the internet. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect any unauthorised use of your account.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jita79 will notify affected users without undue delay and will take all reasonable steps to mitigate the impact of the breach.

8. Cookies and Tracking Technologies

jita79 uses cookies and similar tracking technologies (such as local storage and session storage) to operate and improve the Platform. Cookies are small text files stored on your device that allow us to recognise you between sessions, maintain your login state, and personalise your experience.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the Platform to function and cannot be disabled. They include session authentication cookies that keep you logged in and security tokens that protect against cross-site request forgery.
• Performance and Analytics Cookies: These cookies help us understand how users interact with the Platform by collecting information about pages visited, time spent on each section, and any error messages encountered. This data is used in aggregate form to improve Platform performance.
• Functional Cookies: These cookies allow the Platform to remember choices you make (such as your preferred language or currency display) and provide enhanced, personalised features.
• Marketing Cookies: Where you have consented to receive marketing communications, we may use cookies to track the effectiveness of our promotional campaigns and to serve you with relevant offers when you return to the Platform.

You can control or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform and your ability to access some features. Strictly necessary cookies cannot be disabled without disrupting your session.

9. Children and Minors

jita79 is strictly an adult platform. We do not knowingly collect personal data from any person under the age of 21. Our registration process includes age verification checks to prevent minors from accessing our services. If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor in your care has registered on jita79 or provided us with personal data without your consent, please contact us immediately at [email protected] so that we can investigate and take appropriate action. We take our responsibility to protect minors very seriously and cooperate fully with any legitimate inquiry on this matter.

10. Contact and Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which jita79 handles your personal data, please contact our Data Protection team. Our contact email address is [email protected] — please note that this is provided as plain-text information only and is not a clickable link. Our team is available seven days a week and aims to acknowledge all privacy-related queries within 48 hours.

When submitting a privacy-related inquiry, please include your registered username and a clear description of your concern. Where your query relates to a data rights request (see Section 6), please use the subject line "Data Rights Request" to ensure your message is directed to the appropriate team promptly.